Thursday, April 26, 2012

What is voice logging system

Technology is changing at a brisk pace, and it is important for an individual to keep himself updated with the latest innovations. One such revolutionary technological advancement in the communication field is voice logger. It is imperative for industrialists and businessmen to keep a track of communication in their phones. Voice logger is ideal in this scenario. It easily serves the purpose, has the ability to record and trap all kind of conversation that takes place in the handsets of all kinds.

The recorded conversation serves multiple purposes for businessman as they can use it for personal use or utilize it for business needs. Voice logging is extensively used in radio channels as well. Call centers and businesses use this facility to improve customer service. Security of data is a big concern for every organization, and this helps them to strengthen security. This technology has helped companies to better their relationship with consumers and helped them to increase the list of loyal customers.
This system can be broadly divided into three categories, first comes analog tape system, then digital tape system and finally software based system. Many companies across the world still stick to the old traditional method of recording calls using tape. The main objective is to record more than one phone-line at the same time. Moreover, companies using reels for recording need to have separate tape recorders for recording individual phones. Micro-cassettes are another medium used for recording calls. It supports analog recording. The recordings on micro-cassettes are expensive and further they are not easily accessible or available like voice logging system or digital recordings.
The recent technological invention that is the Digital voice logging system is extremely popular with call centers and related business, where call recording is needed. Nowadays companies are required to record all customer conversation because of government regulations and orders from law enforcement agencies. In simple words, we can say that this recording system is the need of the hour and is one of the best voice recording systems available in the market. It is technically very sound and is an advanced voice logging system.
The system comes up with an instrument that can be simply attached to the phone lines. It has inbuilt memory which can be further increased as per need. It provides improved proof recording with multi level access control. Voice logging solution also comes with simple Graphical User Interface and navigation facility. This allows the user to play, pause, stop, forward & rewind the recordings.

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